Main St AI Tools, home

Help Scout

Shared inbox, live chat and help center for customer emails, with AI drafts, summaries and an optional AI answer bot.

Free plan Aisle 05 · Answer customers Price checked Nov 6
Visit helpscout.com Compare

What does Help Scout cost?

Free (5 users) · Standard $25/user/mo

  • Free$0, up to 5 users, 1 inbox, 1 Docs site, 100 contacts/mo
  • Standard$25/user/mo (monthly view; annual billing saves 16%), includes AI Inbox assistant
  • Plus$45/user/mo, unlimited AI Drafts
  • Pro$75/user/mo
  • AI Answers (Envoy) $0.75 per resolution, first 3 months free

Checked Nov 6, 2026, 9:25 AM ET Source: helpscout.com pricing page

Free plan: Free plan for up to 5 users, 1 inbox, 1 Docs site, 100 contacts/mo.

Nonprofits: Discounts for qualifying nonprofits through Help Scout for Good (see pricing page FAQ). Check the official page for terms.

Prices change and some are promotions. We show what the official page showed on the date above; confirm before you buy.

Who it's for

We sort by the job: “answer customers” usually matters most to these kinds of business. How we decide

Our take · general advice for this aisle

How a small shop might use it

  1. Write down the ten questions customers ask you most, with your real answers. That list is the heart of any setup.
  2. Try it on yourself first: ask it those questions as a customer would and check every answer.
  3. Make sure a customer can always reach a person, and say clearly when they are talking to AI.

These are general first steps for any answer customers tool, not a review of Help Scout. We haven't tested it hands-on.

Before you buy, check

  • Priced per person, seat or channel. Count how many you would need.
  • A promotional price is shown. Check the regular price after the promotion ends.
  • Some prices assume yearly billing. Paying monthly can cost more.
  • Free plans have limits. Read what the free plan includes before you rely on it.
  • Whether it connects to the apps you already use.

Also in aisle 05

Whole aisle